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FAQ

Who uses DataSpidy?

Despite the fact that we built this targeting internet marketing professionals, at the moment, script is successfully used by companies and individuals, who work with data for various purposes.

How does DataSpidy improve my business?

1. With DataSpidy, you can keep track of your employees work and performance.

2. Manage data more efficiently and grouping

3. Save and Execute emails while you are browsing on a website of a potential lead.

4. Manage and execute scheduled emails and follow-ups.

How do I purchase DataSpidy Software?

Getting this software is pretty easy; you can buy it from our buy now page

Is there any free trial periods?

Unfortunately, we are not offering any trial periods right now. You can play with our demo version before purchase. Contact Us to receive your demo access credentials.

Can I install the DataSpidy on my own server?

No, DataSpidy is a SaaS product; it can only be installed in our hosting infrastructure. Nevertheless, you can make your own branding and name your own domain name if you purchase our Premium package.

Are there any form of limits or restriction when I subscribe?

We do not impose any form of limits on software features. However, we have some limitations on the number of records that can be saved and branding. Read more on this on our Packages page.

How do I receive free upgrades?

All purchases are qualified for free upgrade for a lifetime. As soon as we are through with our upgrades, your SAAS instance will be updated and you will get an email notification.

Is my data secured?

With DataSpidy, your data is properly secured. We utilize several techniques to make sure your details are safe from hackers.

Data backups

We store backups of your data within the hosting infrastructure we use in Germany and the United States. The backup takes place the hourly basis for the Premium package and daily basis for Other packages.

How do I use my own domain or subdomain installation?

As part of the installation, every instance received a temporary access URL to the system, and you can contact our one of a staff member to point your domain (I.e., http://mysite.com) or subdomain (I.e., http://app.mysite.com) to the installation.

The domain may take up to 24 hours to complete the propagation (usually, it takes few hours) before you access the system with your own domain.

Do you have any contracts or cancellation fees?

One of the benefits of our software is that we do not change subscription cancellation fees like some service providers. You have the liberty to cancel your subscription anytime.

You are only charged for the upfront month if you cancel. We will also issue a refund if you have outstanding funds in your package.

What happened if I cancel my subscription?

As a brand that keeps its promise, we will refund the subscription funds for subsequent months that you have paid for.

You can request your data to be exported into CSV or XLM format. And your data will be deleted after 3 days of the cancellation. Data cannot be recovered after that for your own security.

What happened if I forgot to pay for monthly subscription fees?

We will give you an advance 5 days period to settle the fees, and we will temporarily suspend your access to the system if you fail to make the payments within that given extra period.

If you are unwilling to extend the subscription period, you can request cancellation and data.

After 30 days period without payments, we will completely remove the instance of the system from our hosting and your data. Data cannot be recovered after that for your own security.

What payment types do you accept?

Currently, we accept credit card payments (MasterCard, Visa, Visa Debit, American Express) via “Payoneer” and transfers via “Skirll“.

We are working on adding more payment types such as Paypal

How I get in contact with support?

You can contact us by submitting a ticket on our Support page or use our live chat to get in connect with one of our customer support agents.

Is there any discounts for purchases?

We offer discounts from time to time. Subscribe to our newsletter to have alerts on such deals.

Free Add-ons

As a brand that is dedicated to providing continuous product development, we are working assiduously to add/include more series of add-ons to the product.

You can be rest assured that free add-ons will be available to your installation as soon as they are added.

Can I install DataSpidy on my Desktop Computer?

No, DataSpidy is cloud-based SaaS (Software as a service) product. Which means it will only install in our hosting infrastructure.

However, our chrome plugin will be required to be installed in your chrome browser as an Add on.

Does DataSpidy have Add ons for other browsers?

No, at the moment, our plugin supports the Google Chrome browser only.

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